Delivery

ONE MAN DELIVERY IS FREE TO MOST MAINLAND UK LOCATIONS.

ITEMS ARE SENT OUT THE SAME OR NEXT WORKING DAY ON A NEXT DAY SERVICE

OPTIONAL TWO MAN DELIVERY IS OFFERED AT A SMALL SURCHARGE, THIS IS HIGHLY RECOMMENDED FOR ITEMS OVER 35KG IF YOU ARE UNABLE TO OFFER ASSISTANCE UNLOADING.

North Scotland, UK Islands, Northern Ireland and all other NON mainland locations incur an additional surcharge. Unfortunately we are unable to deliver any items to the Channel Islands.

You are welcome to collect your item from our showroom, contact info@gamesandfitness.co.uk for further information or call our customer service desk Monday- Friday.

A signature is always required upon delivery. All goods are covered for loss or damage whilst in transit.

If your item shows signs of damage on delivery it is crucial that you write ‘DAMAGED’ on the delivery note. In signing for the item you are agreeing that the item has been delivered to the best of your knowledge in perfect condition and we may not be able to hold the courier responsible. Please ensure that ALL items are inspected and any damage is reported to us within 48 hours of receipt for a claim with the courier and replacement item to be offered.

We always try and replace damaged parts at no cost to the buyer prior to collecting the item and lodging a claim on the buyers behalf. In the event of failed delivery such that the item is returned to us, then the buyer will be responsible for the cost of the return carriage. For items under 35kg will always attempt delivery more than once before the delivery fails.

Failed deliveries over 35kg will incur a penalty equivalent to our costs incurred and re-delivery will then be at the original charge (free in most cases).

Please note that if your order is delivered by a lone driver and your item is large or heavy then you may be required to provide adequate assistance in unloading and moving the item. It should also be noted that all items are dispatched on a ground floor/front door delivery service.

All delivery time frames are dependent upon courier performance.

• Orders placed by 12 noon Monday to Friday will be despatched the same day for delivery the next working day.
• Orders placed after 12 noon Monday to Friday will be despatched the following working day for delivery the next working day after that.

Note: Delivery is usually next working day, although in a small number of circumstances it can be 2 or 3 days more depending upon location and courier performance.

Items advertised as being available on 'pre-order' will show an approximate date that they are due into our warehouse, you should be aware that this date is approximate and can be subject to change.

Items purchased on 'pre-order' will be despatched as soon as they arrive in our warehouse for delivery via the appropriate method as specified for the item (i.e. Next Day or Standard One Man delivery). We will endeavour to keep you updated with exact delivery dates wherever possible.

Orders are delivered with either our own delivery drivers who are used to handling the bulky products or a third party one/two man delivery service.

Our own team of drivers cover 90% of the UK on a weekly basis. Unless you contact us to request differently your item will be delivered using our own delivery drivers. For delivery via this method, you will be notified via email within 1- 7 working days of your delivery date, which can be up to 10 working days from the point of purchase. Occasionally we may not be able to fit your item onto our own drivers van in which case we may have to send the item out with a third party delivery service, in these cases delivery may be up to 14 working days from ordering and you will be contacted by telephone to confirm exact delivery arrangements.

If you have any specific delivery requirements then please contact our delivery team on info@gamesandfitness.co.uk and we will endeavour to accommodate your needs.

Items over 65kg we try and use our own drivers at all times however in certain circumstances (usually far off locations) we may use a pallet courier in which case you should be prepared to accept palletised delivery.

The driver will attempt to deliver the pallet to your front door, but in some cases this may not be possible and they will make the delivery as close as possible. Can you please inform us if you have a gravel driveway or restricted access to help us to ensure a smooth delivery.

Delivery via this method will be 1-14 working days from the point of purchase.

If you are unable to accept delivery on a particular day please state this at the time of order, either by email or telephone. Failure to do this may result in us being unable to meet your specific delivery requirements.

Should you have any further delivery requirements please contact us as soon as possible after you place your order and we will do our best to accommodate them.